Mo6ki
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WE’RE HERE TO HELP

How can we help?

Find answers about your account, plans, messages, privacy, safety, and purchases—or contact Mo6ki support.

Need a person?

Email us from the address connected to your Mo6ki account. Never send your verification code, password, full payment card number, or identity document by email.

✉ Contact supportWhat to include

START HERE

Choose a topic

Quick guidance for the most common questions.

Account & sign-in

Verification codes, Apple sign-in, profiles, and account deletion.

Plans & discovery

Finding, joining, hosting, changing, or leaving a plan.

Chat & friends

Messages, friend requests, blocks, and notifications.

Safety & reports

Report conduct, block someone, and meet more safely.

Coins & gifts

Balances, virtual gifts, purchases, and store refunds.

App troubleshooting

Connection, loading, permissions, and notification issues.

HELP BY TOPIC

Common fixes

Account & sign-in

  • Use the newest verification code sent to your email. Check spam and confirm the address is typed correctly.
  • If you requested several codes, older ones may no longer work. Wait for the resend timer before requesting another.
  • With Sign in with Apple, use the same Apple ID and sign-in method originally used for the account.
  • Edit profile information from your profile settings.
  • To delete your account, open Profile → Settings → Delete Account, or email zhaotianlin19701021@icloud.com from the account email.

Plans & discovery

  • Confirm your selected city and remove filters if no plans appear.
  • A plan may be full, cancelled, finished, or awaiting host approval.
  • Hosts should keep the public venue, date, capacity, price estimate, and plan description accurate.
  • If you cannot attend, leave or cancel promptly so the other members can adjust.
  • Venue details and restaurant availability can change—confirm important details directly with the venue.

Chat, friends & notifications

  • Some conversations are available only to eligible plan members or accepted friends.
  • Check your connection, reopen the conversation, and confirm the other member is not blocked.
  • Notification delivery depends on device permission, system settings, connection, and account status.
  • Blocking prevents further contact but does not remove an existing safety report or content retained for legal reasons.

Coins, gifts & purchases

  • Refresh the coin screen after a completed purchase. Avoid purchasing the same package again while a transaction is pending.
  • Virtual gifts cannot be converted to cash or transferred outside supported Mo6ki features.
  • For an Apple or Google store charge, use that store’s purchase history and refund process.
  • When contacting us, include the purchase date and store order reference, but never send full card details.

Your safety comes first

Use the options menu on a profile, message, or conversation to report or block. Preserve relevant details and leave the situation if you feel unsafe.

Report a safety concern

Meet more safely

  • Meet at the agreed public venue and arrange your own transport.
  • Tell someone you trust where you are going.
  • Keep your home address, financial information, and verification codes private.
  • Do not send money to another member.

Immediate danger

Mo6ki is not an emergency service. If you or someone else is in immediate danger, move to a safe place and contact local emergency services. Email support only after urgent help has been contacted.

TECHNICAL HELP

Before contacting support

These steps solve many loading, message, permission, and notification problems.

  1. Confirm that your internet connection works in another app.
  2. Close and reopen Mo6ki, then retry the action once.
  3. Check that you are using the latest available version of Mo6ki and iOS.
  4. Review Mo6ki permissions in iPhone Settings if location, photos, camera, microphone, or notifications are affected.
  5. Sign out and sign back in only if you can access the email or Apple ID connected to the account.
  6. Record the exact error message, time, screen, plan ID, or conversation involved.

Do not repeatedly submit a purchase, plan join, gift, or report while the first request is still processing.

FREQUENTLY ASKED

Quick answers

I did not receive a verification email.

Confirm the address, check spam and promotions folders, wait for the resend timer, then request one new code. Use only the newest code. If it still does not arrive, contact support from the affected email address.

Why can’t I message someone?

Messaging may require an accepted friendship or eligible plan membership. The conversation may also be restricted if either person blocked the other or an account or plan is no longer active.

How do I report or block a member?

Open the options menu on the member’s profile, message, or conversation and choose Report or Block. Include what happened and where. Blocking stops future contact; reporting sends the concern for review.

How do I delete my account?

Use Profile → Settings → Delete Account. You can also email zhaotianlin19701021@icloud.com from the address linked to your account. Some security, transaction, or legal records may be retained as described in the Privacy Policy.

Can Mo6ki refund an App Store purchase?

App-store payment and refund decisions are handled by the store that processed the charge. Use your store purchase history to request a refund, and contact Mo6ki support if the purchased balance was not applied correctly.

Contact Mo6ki support

Email zhaotianlin19701021@icloud.com from the address connected to your account. For privacy rights or account-data requests, use zhaotianlin19701021@icloud.com.

Write to support

Please include:

  • Your public Mo6ki ID, if available
  • A short description and what you expected
  • The date, time, and exact error message
  • The relevant plan, conversation, or store order reference
  • A screenshot with unrelated personal information hidden

Never include: verification codes, passwords, full card numbers, or identity documents unless we provide a verified secure process.